Welcome to SelfLab! These Terms of Service ("Terms") govern your use of the SelfLab platform and services (collectively, the "Service") provided by ROOTS TO LLC, a company organized in the United States (EIN: 87-2310220), with its principal office at 64 Book Hill Rd, Essex, CT 06426, USA ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy and Data Processing Addendum (DPA), which are incorporated herein by reference. If you do not agree to these Terms, you may not use the Service.
1. Description of the Service
The Service is a software-as-a-service platform that provides AI-powered data analysis tools designed to assist in professional development in the field of coaching. It provides data-driven outputs to facilitate the creation of feedback for skill review purposes.
Specifically, the Service includes features such as:
- Analysis of coaching session recordings against professional competency frameworks (e.g., ICF Core Competencies). Where the International Coaching Federation (ICF) publishes material changes to its Core Competencies or markers, we will use commercially reasonable efforts to update our analysis models to reflect such changes within a reasonable timeframe, the duration of which may depend on the complexity of the revisions. We are committed to maintaining the relevance of our Service and will notify active subscribers of our intended update plan following any major revision by the ICF.
- Generation of data visualizations, such as session intensity dynamics charts and semantic word maps.
- Creation of a detailed draft report containing timestamped observations and suggestions for development.
2. Service Limitations and Disclaimers
You acknowledge and agree that the Service has important limitations. The Service is a supplementary tool, not a substitute for professional judgment.
Specifically, the Service is NOT:
- A Substitute for Human Expertise: The Service is NOT a replacement for professional human mentoring, supervision, or any form of accredited training program. The final responsibility for any feedback, evaluation, or decision rests solely with the human user.
- A Therapeutic or Clinical Tool: The analysis provided is for informational and skill review purposes only and is NOT a psychological, therapeutic, or clinical assessment. The Service must not be used for diagnosing mental health conditions.
- A Guarantee of Success: We do NOT guarantee any specific outcomes, including but not limited to, passing any exams (such as ICF credentialing exams), achieving any specific certification, or securing employment.
- A Formal Evaluation Tool: The Service does not perform official assessments or performance evaluations for credentialing purposes. The analysis should not be used as the sole or primary basis for any formal evaluation, grading, or scoring of a coaching session, whether for internal purposes or in an exam context.
- An Archival Service: The Service is a data processing tool, not a long-term archival or backup service. You are solely responsible for maintaining your own backups of Your Content.
General Disclaimers: The Service is provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied. While we aim for a high degree of accuracy, we make no warranty that the Service will be uninterrupted, error-free, or that all outputs will be perfectly applicable to every situation. We may perform scheduled maintenance and will provide notice if practicable, but we are not liable for any downtime. Any reliance you place on such information is therefore strictly at your own risk.
3. Eligibility and User Accounts
- Eligibility: To use the Service, you must be a professional coaching organization (e.g., an ICF Level 1/2/3 provider or equivalent) or an individual coach ("Client" or "you") who meets our current eligibility criteria. We reserve the right to refuse service to any party.
- Authorized Users: You may authorize your employees or contractors ("Authorized Users") to use the Service on your behalf. You are responsible for your Authorized Users' compliance with these Terms and for all activities that occur under their accounts.
- User Warranties: By uploading any content ("Your Content"), you represent and warrant that you have obtained all necessary rights and consents from all individuals involved (including students and their clients) to submit it for analysis. You agree to maintain records of such consent and provide them to us upon request.
4. Fees, Payment, and Taxes
- Fees & Payment: Fees are specified on our website or in a separate order form. Payments are processed via Stripe, Inc.
- Taxes: All Fees are exclusive of any applicable taxes (e.g., VAT, Sales Tax). You are responsible for paying all Taxes associated with your purchases.
5. Refund Policy
- Pilot Projects: We offer a full refund for our Pilot Project within fourteen (14) days of purchase, provided that no more than one (1) session report has been initiated.
- Other Purchases: Unless otherwise required by applicable law (such as statutory cooling-off periods for certain businesses), fees for report packages and subscriptions are non-refundable.
6. Intellectual Property Rights
- Our IP: We retain all ownership rights in and to the Service, its software, algorithms, and the underlying structure, methodology, and visual representation of the reports ("Our IP").
- Your IP: You retain all ownership rights in and to Your Content (e.g., audio files).
- Ownership of Reports: You own the specific, final report output that you generate using the Service, which combines Our IP and Your Content. We grant you a perpetual, worldwide license to use Our IP as incorporated into the reports you have paid for, for your internal and student-facing educational purposes.
7. Feedback
If you provide us with Feedback, you grant us a perpetual, irrevocable license to use it. We may use Feedback anonymously unless you provide explicit consent for attribution.
8. Data Usage and Security
- Confidentiality & Security: We will treat Your Content as confidential. We will implement and maintain commercially reasonable administrative, physical, and technical safeguards to protect Your Content. We will conduct annual third-party penetration tests, a summary of which is available upon request under NDA.
- Aggregated Data: We may use anonymized and aggregated data to improve our Service. This data will be processed using techniques like k-anonymity (with a k-value of at least 10) to prevent re-identification. Your request to opt-out of this processing will apply prospectively.
- Non-Compete: For the avoidance of doubt, we will not use Your Content, including any anonymized or aggregated data derived from it, to create or enhance any product or service that directly competes with your core business of providing coaching or coaching education.
9. Data Protection Compliance
Roles under Applicable Data Protection Law: For the purposes of Applicable Data Protection Law, you are the "Data Controller" of the personal data within Your Content, and we are the "Data Processor." Our respective rights and obligations are detailed in the Data Processing Addendum (DPA).
10. Indemnification
You agree to indemnify, defend, and hold harmless ROOTS TO LLC and its affiliates, officers, agents, and employees from any claim, suit, or action arising from your breach of these Terms or violation of any law or the rights of a third party, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys' fees.
11. Limitation of Liability
To the maximum extent permitted by law, our total liability shall not exceed the amount you paid us during the 12 months preceding the claim. This limitation does not apply to a breach of our confidentiality obligations.
12. Term and Termination
Standard termination clauses apply. If we terminate for convenience, we will provide a pro-rata refund for any prepaid, unused fees.
13. Changes to Terms and Pricing
We may modify these Terms or our prices with at least 30 days' notice.
14. Dispute Resolution
- Governing Law: This Agreement is governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflicts of law principles.
- Arbitration: Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect. The language of the arbitration shall be English.
15. Miscellaneous
- Assignment: We may not assign this Agreement to a new entity without your consent if you object on reasonable grounds within 30 days of notice, except in the case of an acquisition of all or substantially all of our assets.
- Standard Clauses: Includes Entire Agreement, Force Majeure (with pandemic clause), Severability, No Waiver, Notices, and Export Compliance.
- Language: These Terms are prepared and executed in the English language. Any translations are provided for convenience only. In the event of any conflict or discrepancy between the English version and any translated version, the English version shall prevail and be the legally binding and controlling version.